Support
Frequently Asked
Questions
Everything you need to know about shopping, delivery, and our loyalty programme. Can't find your answer? Contact us directly.
We accept cash, M-Pesa, Visa, and Mastercard at all branches. WhatsApp orders require M-Pesa payment before dispatch.
Yes — all branches have a fully stocked butchery and in-house bakery. Our Kenol head office also features the full Kukuriko deli serving hot meals daily.
We stock all major Kenyan FMCG brands including Unga, Bidco, Ketepa, and Brookside, alongside hundreds of local and regional producers.
Complimentary gift wrapping is available at the customer service desk at all branches for any purchase.
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Our customer service team is available in-store and via WhatsApp during business hours.
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